Project Manager – Cloud Services (AWS / Amazon Connect)

Job Description

Job Category: IT Technology
Job Type: Full Time
Job Location: California
Job Location Type: Remote

We’re looking for a highly organized and proactive Project Manager with hands-on experience in cloud-based projects (preferably AWS), particularly those related to contact center migrations or Amazon Connect. If you thrive in fast-paced environments, can handle multiple simultaneous projects (5-10 at a time), and are fluent in English, this might be a perfect fit.

What You’ll Do

  • Lead cloud migration and deployment projects, focused on Amazon Connect (CCaaS).
  • Manage project timelines, risks, and deliverables with internal teams and clients in the U.S.
  • Coordinate with technical and non-technical stakeholders to ensure successful outcomes.
  • Run Agile ceremonies: sprint planning, daily standups, retrospectives (Agile is a plus).
  • Oversee multiple projects simultaneously ranging from small to large-scale (USD $2M–$3M).
  • Ensure clear communication via Zoom, Slack, Coda, and other collaborative tools.

 

Must-Haves

  • 3–4 years total experience as a Project Manager.
  • Minimum 2 years working on cloud-based or AWS-related projects (contact center experience a plus).
  • Experience with U.S. or Canadian clients/projects.
  • Advanced English—fluent, clear, and confident in both spoken and written communication.
  • Strong leadership, organization, and stakeholder management abilities.

 

Nice-to-Haves

  • Familiarity with JIRA, Confluence, or similar PM tools.
  • Experience with Agile and/or Waterfall methodologies.
  • PMP or Scrum certifications.
  • Familiarity with Amazon Connect, IVR, and voice/contact center environments.
  • Bilingual in French or Portuguese is a bonus.

 

Tools You’ll Use

  • AWS services, Zoom, Slack, Microsoft 365, Coda
  • JIRA / Confluence (preferred but not required)

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