Job Category: IT Technology
Job Type: Full Time
Job Location: California
Job Location Type: Remote
We’re looking for a highly organized and proactive Project Manager with hands-on experience in cloud-based projects (preferably AWS), particularly those related to contact center migrations or Amazon Connect. If you thrive in fast-paced environments, can handle multiple simultaneous projects (5-10 at a time), and are fluent in English, this might be a perfect fit.
What You’ll Do
- Lead cloud migration and deployment projects, focused on Amazon Connect (CCaaS).
- Manage project timelines, risks, and deliverables with internal teams and clients in the U.S.
- Coordinate with technical and non-technical stakeholders to ensure successful outcomes.
- Run Agile ceremonies: sprint planning, daily standups, retrospectives (Agile is a plus).
- Oversee multiple projects simultaneously ranging from small to large-scale (USD $2M–$3M).
- Ensure clear communication via Zoom, Slack, Coda, and other collaborative tools.
Must-Haves
- 3–4 years total experience as a Project Manager.
- Minimum 2 years working on cloud-based or AWS-related projects (contact center experience a plus).
- Experience with U.S. or Canadian clients/projects.
- Advanced English—fluent, clear, and confident in both spoken and written communication.
- Strong leadership, organization, and stakeholder management abilities.
Nice-to-Haves
- Familiarity with JIRA, Confluence, or similar PM tools.
- Experience with Agile and/or Waterfall methodologies.
- PMP or Scrum certifications.
- Familiarity with Amazon Connect, IVR, and voice/contact center environments.
- Bilingual in French or Portuguese is a bonus.
Tools You’ll Use
- AWS services, Zoom, Slack, Microsoft 365, Coda
- JIRA / Confluence (preferred but not required)