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The Client Experience Manager – Luxury Rentals is a key leadership role within the Owner Experience team, responsible for managing high-profile homeowner accounts while overseeing and developing a team of approximately 10 professionals, including Account Executives, Owner Relations Officers, and Sales Representatives.
This role focuses on ensuring exceptional owner satisfaction and retention, driving operational efficiency, and fostering a culture of continuous improvement and professional growth within the team. he SAM works closely with leadership to implement best practices, optimize department performance, and maintain strong relationships with property owners.
