Job Summary:
Are you passionate about helping people and fluent in both English and Spanish? Join a dynamic healthcare organization as a Bilingual Customer Service Representative and be the voice that supports patients with their billing, insurance, and payment concerns. You’ll use multiple systems and tools to deliver top-tier service to callers in a fast-paced, high-volume environment.
This isn’t a sales role—it’s all about compassion, problem-solving, and clarity in communication.
What You’ll Do:
- Handle incoming calls related to medical billing, insurance, EOBs, and payment plans
- Explain billing details, coverage terms, and processes in a clear, professional manner
- Use multiple internal systems to investigate and resolve issues
- Collaborate with other departments to address denials, missing payments, or attorney requests
- Ensure all documentation is accurate and thorough
- Take on special projects and tasks as needed
Education and Experience Requirements:
- High school diploma or GED required (Bachelor’s degree a plus)
- Minimum 2 years of customer service experience in a high-volume setting
- Call center experience is mandatory
- Healthcare experience preferred.
Tools & Technical Skills:
- Comfortable using spreadsheets, databases, and word processing tools
- Knowledge of insurance plans, EOBs, ICD-10 and CPT codes is a strong plus
- Ability to learn and navigate internal systems quickly
Language & Soft Skills:
- Native-level English proficiency and fluent Spanish (both spoken and written)
- Excellent written and verbal communication skills
- Great attention to detail and organizational ability
- Strong time management and problem-solving skills
- Ability to handle sensitive information with professionalism
If you’re ready to make a difference in healthcare customer service while growing your career remotely, we’d love to hear from you! Bring your bilingual skills, empathy, and attention to detail to a role where you can truly help people every day.
