Tier 3 Customer Support (Help Desk)

About the Role:

We are looking for a knowledgeable and proactive Tier 3 Customer Support (Help Desk) to join our team. This role is ideal for someone with a strong technical background, an aptitude for troubleshooting, and a commitment to providing outstanding customer service.

Key Responsibilities:

• Install and configure hardware and software, manage access and permissions, and administer Office 365 and other cloud-based systems.
• Provide support in a Windows Server environment, including Active Directory.
• Respond to help desk tickets within SLA guidelines, delivering prompt and effective solutions.
• Troubleshoot hardware and software issues, manage backups, disaster recovery, and provide desktop support.
• Deploy and configure end-user equipment, offer necessary training, and set up new workstations.
• Maintain and support network equipment (firewalls, switches, wireless systems).
• Monitor system and network performance and resolve performance issues as they arise.
• Create and maintain documentation for training and support processes.

Qualifications & Skills:

• Education: Bachelor’s degree in Computer Science, Engineering, or related field.
• Experience: Minimum of 3 years in a similar technical support role; familiarity with L.A.M.P. (Linux, Apache, MySQL, PHP) stack and Linux Shell Commands.
• Technical Proficiency: Expert-level skills in Microsoft Office Suite, especially SharePoint; experience with GitHub and ideally Laravel development.
• Soft Skills: Excellent written and verbal communication in English, interpersonal skills for effective teamwork, and a positive, solution-oriented mindset.
• Project Management: Ability to handle large, multivariable projects in a cross-functional team environment, prioritizing tasks and evaluating outcomes effectively.
• Organizational Skills: High attention to detail, time management, and ability to work independently to meet deadlines.

If you are a detail-oriented problem solver with a passion for customer support and teamwork, we’d love to connect with you.

Apply today to be part of our team and help us make a difference!