Tier 3 IT Support Technician

Are you a technical support expert with strong experience in complex networking and Microsoft environments?

We are hiring a Tier 3 IT Support Technician to join a dynamic nearshore support team assisting U.S.-based clients. If you’re highly technical, client-oriented, and thrive in fast-paced environments—this could be your next big move.

Key Responsibilities:

• Handle and resolve Level 2 and Level 3 support tickets for U.S.-based clients.
• Troubleshoot Microsoft environments: Windows 10/11, Azure, Office 365, Active Directory, Windows Server.
• Provide network support, including Cisco Meraki configuration and troubleshooting.
• Maintain clear documentation of technical solutions and procedures.
• Collaborate with U.S.-based teams to ensure service excellence.
• Work with internal ticketing systems (RMM, PSA tools).

Requirements:

• 4+ years experience in IT support (Tier 2 and above).
• Proficient with Windows 10/11, Azure, Office 365, Active Directory, Windows Server.
• Hands-on experience with Cisco Merakiand solid networking skills.
• Ability to handle multiple clients or environments simultaneously.
• Self-driven and able to thrive in a fast-paced, remote work environment.

Nice to Have:

• Certifications: CompTIA A+, Network+, CCNA, Security+.
• Experience in MSP (Managed Service Provider) settings.
• Familiarity with Kaseya or similar RMM tools.

Work Schedule:

• Monday to Friday, 8:00 AM to 5:00 PM EST.
• Every 5–6 weeks: rotating shift from 5:30 AM to 3:30 PM EST.
• Occasional flexibility for after-hours support may be required.

What We Offer:

• Long-term, stable opportunity with a growing technical team.
• 100% remote position.
• Multicultural and collaborative work environment.
• Real potential for career development.